Formulaire de rétractation

At Freezedried & Co, we are committed to guaranteeing your satisfaction. If a product does not meet your expectations, you can return it to us. You have 14 days in which to withdraw from the contract and the cost of returning the goods is your responsibility. Legal information on returning goods can be found in the "Right of withdrawal" tab.

Items returned must be in their original packaging, unopened, unused, with labels and in perfect condition for resale. Unsealed food products cannot be returned for health and safety reasons.

To return a product:

• Log in to your "Customer Account" on our website
• Go to the "Order History and Details"section
• Select the order containing the product you wish to return
• Select the items you wish to return and the reason for the return in the form provided
• Submit your request for approval

Once your request has been approved, you will receive an email with return instructions and a returns label if applicable.

The return address (please note your name and/or order number) is:

Saveurs & Logistique - Freezedried & Co
Pôle Course au Large
6 bis, rue du Sous-Marin Venus
56100 LORIENT France

Once we have checked the condition of the products, we will issue a refund using the payment method you used to make your purchase. The refund will be made within 7 working days.

We do our best to make your shopping experience smooth and hassle-free, even in the event of a return.

Thank you for your trust and see you soon at Freezedried & Co!