Shipping & Returns
Summary
Stock, availability and shipping
If all the items in your order are in stock (we indicate the exact stock on each product sheet), your parcel will normally be dispatched on the working day following your purchase.
However, purchases made on Friday or Saturday will be dispatched on Monday, and those made on Sunday will be dispatched on Tuesday.
Please note that during peak periods, we cannot systematically guarantee delivery on D+1. To guarantee shipment the day after your purchase, and to opt for faster 24-hour delivery, you can use our Chronopost service.
All logistics are handled in-house at our premises in Lorient (Brittany, France). We prepare the parcels ourselves and check the conformity of the products. We are committed to reusing as much of our suppliers' cardboard and packaging as possible.
Means of transport
You can choose between several carriers, depending on the weight of the parcel and the delivery location:
Colissimo Relais
- Maximum parcel of 20 kg
- Delivery Monday to Saturday
- 48-hour delivery time
With this carrier, you can choose from several pick-up options to collect your parcel (https://www.laposte.fr/particulier/outils/trouver-un-point-de-retrait-ou-de-depot-colissimo) :
- In a post office, 9,000 post offices available throughout metropolitan France. You will be informed of the availability of your parcel by sms and e-mail. You can collect it within 10 working days. After this period, your parcel will be returned to us.
- In a Pickup relay, 7,500 local shops available throughout mainland France. You will be informed of the availability of your parcel by sms and e-mail. You can collect it within 10 working days. After this period, your parcel will be returned to us.
- Pickup Station, 500 automatic lockers throughout mainland France. Accessible 7 days a week, 24 hours a day (except in shopping malls and transport zones). You will be informed of the availability of your parcel by SMS and e-mail. You can collect it within 3 working days. After this time, your parcel will be returned to us.
Colissimo Domicile
- Maximum parcel of 30 kg
- Delivery Monday to Saturday
- 48-hour delivery time
Delivery directly to your letterbox. If the parcel is large and you are absent, a delivery notice will be left so that you can choose a new delivery date within 6 working days, or collect your parcel from the post office of your choice the next day at 3pm. If you do not choose a delivery date, you will be able to collect your parcel from your local post office within 15 days.
Follow the progress of your parcel at any time on https://www.laposte.fr/outils/track-a-parcel.
Chrono Relais
- Maximum parcel of 20 kg
- Delivery Monday to Saturday
- 24-hour delivery
- 7-day waiting period in the pickup relay
With this carrier, you have access to 11,000 local shops and 400 automatic lockers (https://www.chronopost.fr/en/relais-pickup) where you can collect your parcel. A notification is sent to you by email or SMS, once the parcel is available at the Pickup relay. If the initially chosen pickup point is unavailable, the parcel is made available at one of the nearest pickup points. The new pickup point is then specified in the notification received by the recipient.
Chrono Domicile
- Maximum parcel weight 30 kg
- Delivery Monday to Saturday before 1:00 pm
- 24-hour delivery period
In the event of absence, your parcel will be held for 14 days at the post office, Chronopost agency or 7 days in a Pickup relay.
Schenker
- Pallet shipment
- Minimum parcel weight 30 kg and/or large volume
- Delivery Monday to Friday
- Delivery time varies according to delivery address (3 to 4 working days)
- Appointment by telephone for delivery
In-store pickup
- Open Monday to Saturday, 10:00 am to 1:00 pm and 2:00 pm to 6:00 pm
- Pick-up possible on receipt of order availability e-mail
- Purchases can be made directly on site
Our address:
Freezedried & Co
Pôle Course au Large
6 bis, rue du sous-marin Venus
56100 LORIENT
FRANCE
Other carriers :
Depending on the delivery time and location you require, we can opt for other transport solutions (Fedex, UPS, DHL, etc.). Please contact us so that we can estimate delivery costs.
Delivery times and shipping costs by zone
Metropolitan France
| Shipping method | Delivery time | Price incl. VAT | Comment |
|---|---|---|---|
| Colissimo Relais | 48h | €4.95 | Free for purchases over €90 |
| Chronopost Relais | 24h | €5.95 | |
| Colissimo Domicile | 48h | €7.95 | |
| Chronopost Domicile | 24h | €9.95 | |
| Schenker | 48h to 72h | From €29.95* | By appointment |
| In-store pickup | During the day (collection possible on receipt of the order availability email) | 0 € | For people living near Lorient (56) |
* Schenker prices 30-50 kg : €29.95 | 50-100 kg : €49.95 | More than 100 kg : €79.95
Corsica, Monaco
| Shipping method | Delivery time | Price incl. VAT | Comment |
|---|---|---|---|
| Colissimo Relais | 48h to 72h | €4.95 | Free for purchases over €90 |
| Colissimo Domicile | 48h to 72h | €7.95 | |
| Schenker | 4 to 5 days | From €29.95* | By appointment |
* Schenker prices 30-50 kg : €29.95 | 50-100 kg : €49.95 | More than 100 kg : €79.95
Belgium, Luxembourg
| Shipping method | Delivery time | Price excl. VAT | Comment |
|---|---|---|---|
| Chrono Relais | 2 to 3 days | €6.59 | |
| Colissimo Domicile | 3 to 4 days | €8.48 | |
| Schenker | 4 to 5 days | From €28.39* | By appointment |
* Schenker prices 30-50 kg : €28.39 | 50-100 kg : €47.25 | More than 100 kg : €75.78
Switzerland et United Kingdom
| Shipping method | Delivery time | Price excl. VAT | Comment |
|---|---|---|---|
| Colissimo Domicile | 3 to 4 days (excluding customs clearance time) | €8.48 | Excluding VAT, customs duties and costs of customs clearance to be paid by the consignee |
| Schenker | 4 to 5 days | From €49* | Excluding VAT, customs duties and costs of customs clearance to be paid by the consignee |
* Schenker prices 30-50 kg : €49 | 50-100 kg : €79 | More than 100 kg : €99
French Overseas Departments and Territories
Delivery by Colissimo, 5 to 10 days depending on the place of delivery (excluding customs clearance time).
Prices exclude VAT, customs duties and clearance fees, which are the responsibility of the recipient.
| Parcel weight (kg) | DOM (excl. VAT) | TOM (excl. VAT) |
|---|---|---|
| 0 - 0.5 | €10 | €12 |
| 0.5 - 1 | €15 | €18 |
| 1 - 2 | €20 | €31 |
| 2 - 3 | €25 | €45 |
| 3 - 4 | €30 | €55 |
| 4 - 5 | €35 | €70 |
| 5 - 6 | €40 | €85 |
| 6 - 7 | €45 | €100 |
| 7 - 8 | €50 | €110 |
| 8 - 9 | €55 | €120 |
| 9 - 10 | €60 | €130 |
| 10 - 15 | €85 | €205 |
| 15 - 20 | €110 | €260 |
| 20 - 25 | €140 | €320 |
| 25 - 30 | €165 | €385 |
Europe (Zone 1)
*Country of delivery: Germany, The Netherlands, Austria, Spain, Portugal, Ireland, Italy
| Shipping method | Delivery time | Price excl. VAT | Comment |
|---|---|---|---|
| Chrono Relais | 2 to 3 days | €6.59 | See above * countries concerned |
| Colissimo Domicile | 3 to 4 days | €8.48 | |
| Schenker | 4 to 7 days | From €28.39* | By appointment |
* Schenker prices 30-50 kg : €28.39 | 50-100 kg : €47.25 | More than 100 kg : €75.78
Europe (Zone 2)
*Country of delivery: Denmark, Austria, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Canary Islands**
** Beware: The Canary Islands have a specific customs regime and customs clearance times may be longer.
| Shipping method | Delivery time | Price excl. VAT | Comment |
|---|---|---|---|
| Chrono Relais | 4 to 6 days | €12.27 | See above * countries concerned |
| Colissimo Domicile | 5 to 10 days | €14.17 | |
| Schenker | 5 to 10 days | From€28.39* | By appointment |
* Schenker prices 30-50 kg : €28.39 | 50-100 kg : €47.25 | More than 100 kg : €75.78
World
| Shipping method | Delivery time | Price excl. VAT | Comment |
|---|---|---|---|
| Colissimo, Fedex, UPS, Chronopost | Delivery time calculated according to carrier and place of delivery | Excluding VAT, customs duties and costs of customs clearance to be paid by the consignee | Request a quote by clicking on it after validating your basket |
Special case/ Shipping restrictions by country :
- United States of America: We can ship the Lyofood and Tactical Foodpack brands, which have FDA numbers (please request a quote to calculate shipping costs (handling fees may be included in shipping costs))
- Latin America: We do not currently ship to Latin American countries. Health and customs regulations are strict and we do not have the necessary authorisations.
Return & after-sales service
If you no longer wish to receive your order, you have 14 days in which to retract it. You are responsible for return shipping costs. You will find legal information on returning goods in the Right of withdrawal section.
Return address for your parcels (please make sure to note your name or order number) :
Saveurs & Logistique - Freezedried & Co
Pôle Course au Large
6 bis, rue du Sous-Marin Venus
56100 LORIENT FRANCE
In the event of retraction, we will reimburse you using the payment method used for your order as soon as we receive your package and after checking the condition of the products. The refund will be made within 7 days.
You can also print out the returns form.
For your information, we process returns and after-sales service twice a week. Thank you for your understanding.